Terms of service

Welcome to our website ("www.nensidojaka.com"). These General Terms and Conditions of Use govern the access to and use of www.nensidojaka.com. The access to and use of this website as well as the purchase of products on www.nensidojaka.com are based on the assumption that these General Terms and Conditions of Use have been accepted by you. This website is managed and maintained by DOJAKA LTD (or the "Vendor") company with registered office in United Kingdom at 5 New Street Square, EC4A 3TW, London, business register number, tax code and VAT number 323533135.

If you need any assistance, please contact customer@nensidojaka.co.uk, where we will help find information on orders, shipping, refunds and returning products purchased on www.nensidojaka.com, a form for registration to the site, tips and suggestions, and other general information on the services provided by www.nensidojaka.com. Remember that you can always contact www.nensidojaka.com through customer@nensidojaka.co.uk. The Vendor may amend or update all or part of these General Terms and Conditions of Use. Any amendments or updates to the General Terms and Conditions of Use will be binding upon publication in this section of the website. We therefore ask that you regularly access this section to check for the publication of the most recent and up-to-date General Terms and Conditions of Use of www.nensidojaka.com. If you do not agree to all or part of the General Terms and Conditions of Use of www.nensidojaka.com, please do not use our website.

The access to and use of www.nensidojaka.com, including viewing web pages, communication, downloading product information and making purchases on the website are carried out by our users exclusively for personal purposes which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of www.nensidojaka.com and its contents. The Vendor shall not be considered liable for any use of the website and its contents by any of its users that is not compliant with the laws and regulations in force. You will specifically be liable for communicating information or data which is incorrect, false or concerning third parties without the latter’s consent, as well as for any improper use of such data or information.

Lastly, since all material will be downloaded or obtained otherwise via use of the service chosen at the user's own risk, the user is responsible for any damage to computer systems or loss of data as a consequence of downloading content from the website. However, if defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, you may be entitled to a repair or compensation. Any such compensation will be limited to the replacement cost of your device (based on its second-hand value) or digital content, up to a maximum of £500. Otherwise, the Vendor accepts no responsibility for any damage resulting from inaccessibility to website services or from damage caused by viruses, corrupt files, errors, omissions, service interruptions, content deletion, problems with the network, with providers or telephone and/or data transmission connections, unauthorised access, data alteration, failure and/or malfunction of the user's electronic equipment.

You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website. You must not attack the website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website will cease immediately.

The user is responsible for maintaining the confidentiality and the proper use of his or her personal information, including the credentials for accessing restricted services, and is also responsible for any damage or harm which might arise against the Vendor or third parties as a result of the user's improper use, loss or removal of such information.

1. Privacy Policy

We recommend you read our Privacy Policy, which also applies to users who access www.nensidojaka.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes www.nensidojaka.com collects and uses your personal data.

2. Intellectual Property Rights

www.nensidojaka.com's contents, including but not limited to, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material published on www.nensidojaka.com, including menus, web pages, graphics, colours, schemes, tools, the website's fonts and design, diagrams, layouts, methods, processes, functions and software which are part of www.nensidojaka.com, and are protected by copyright and by all other intellectual property rights of the Vendor and the relevant rights holders. The reproduction, wholly or in part, and in any form whatsoever, of www.nensidojaka.com and of its contents is forbidden without the Vendor's written consent. The Vendor has the exclusive right to authorise or prohibit any reproduction, be it direct or indirect, temporary or permanent, or in any other manner or form, and in whole or in part, of www.nensidojaka.com and its contents. As far as the use of www.nensidojaka.com is concerned, you are only authorised to view the website and its contents. You are also authorised to carry out all the other temporary acts of reproduction, (other than for commercial or business purposes), which are transient or incidental and an integral and essential part of viewing www.nensidojaka.com and its contents. You are also authorised to browse the website for the lawful use of www.nensidojaka.com and its contents. You are not authorised to reproduce www.nensidojaka.com and its contents by any means or in any form, neither in whole nor in part. Any reproduction must be authorised each time by the Vendor in writing or, if necessary, by the authors of the work posted on the website. Such reproductions must be carried out for lawful purposes in compliance with the copyright and other intellectual property rights of the Vendor and of the authors of the works posted on the website. The individual authors of works published on www.nensidojaka.com are entitled at any time to claim the authorship of their work and to object to any distortion or any other modification of the works, including any damage to the works which may harm their honour or reputation. You undertake to comply with the copyright of the artists who publish their work on www.nensidojaka.com or who have cooperated with www.nensidojaka.com in the creation of new forms of expression or new artistic forms which are intended for exclusive or non-exclusive publication on the website or that are an integral part of it. On no account are you authorised to use, in any manner or form whatsoever, the contents of the website or any single work protected by copyright or any other intellectual property right. By way of example, you may not alter or modify content or any protected work without the Vendor's consent and, where necessary, the consent of each author of the works published on www.nensidojaka.com.

3. Trademarks

All signs distinguishing products sold on www.nensidojaka.com and posted on the website are registered trademarks of the respective owners and are used on www.nensidojaka.com strictly for distinguishing, describing and advertising the products sold on www.nensidojaka.com. The Vendor and all other registered trademark owners are entitled to the exclusive use of the trademarks they respectively own. Any unlawful or unauthorised use of such trademarks is prohibited and entails serious legal consequences. Such trademarks and any other distinctive mark posted on www.nensidojaka.com must in no way be used for obtaining an unfair advantage from their distinctive character or reputation or in such a way as to damage them and their owners.

4. Links to Other Websites

www.nensidojaka.com contains hyperlinks ("links") to other websites which are in no way connected to www.nensidojaka.com. The Vendor neither controls nor performs monitoring operations of these websites and their content. The Vendor may not be held liable for the content of these sites and the rules adopted by them, including as concerns your privacy and the processing of your personal data during your navigation. We thus ask that you pay attention when you connect to these websites through the links present on www.nensidojaka.com and that you carefully read their conditions of use and privacy regulations. We remind you that these General Terms and Conditions of Use and the Privacy Policy do not apply to websites operated by third parties. www.nensidojaka.com provides links to other websites exclusively to help its users search and browse and to facilitate links to other websites on the Internet. The activation of links does not entail any recommendation or notification from the Vendor to access and navigate on these websites, nor any guarantee as to their content, services or the goods provided and sold by them to Internet users.

5. Links to www.nensidojaka.com

Please contact The Vendor at studio@nensidojaka.co.uk if you are interested in linking to the home page and other publicly accessible web pages of www.nensidojaka.com. This contact is required for asking for our consent to linking to www.nensidojaka.com. The Vendor grants links free of charge and on a non-exclusive basis. The Vendor is entitled to object to certain links to its website in the event that the applicant who intends to activate links to www.nensidojaka.com has previously engaged in unfair business practices or ones that do not comply with industry standards or unfair competition actions towards The Vendor, or when The Vendor fears the applicant may engage in such behaviour in the future, or when the applicant has previously or it is feared that it may in the future engage in actions discrediting the Vendor and www.nensidojaka.com. It is in any case forbidden to post deep links (such as deep frames) to www.nensidojaka.com or to use unauthorised meta-tags without the Vendor's written consent.

6. Disclaimer of Content

The Vendor has made all efforts to prevent the publication on its website of content describing or representing scenes or situations of physical or psychological violence or which, according to the sensitivity of www.nensidojaka.com's users, might be considered detrimental to civil beliefs, human rights and dignity, in all its forms and expressions. In any event, the Vendor does not warrant that the contents of the website are appropriate or lawful. If such contents are deemed unlawful or illegal in the country in which you are accessing the website, please do not access our website. If you choose to access it regardless, we hereby inform you that your use of services provided by www.nensidojaka.com shall be your exclusive and personal responsibility. The Vendor has also adopted measures to ensure that the content of www.nensidojaka.com is accurate and does not contain any incorrect or out-of-date information in relation to the date of their publication on the website and also, as far as possible, subsequently. The Vendor, however, cannot be held liable for the accuracy and completeness of the content posted on www.nensidojaka.com. Moreover, the Vendor cannot guarantee that the website will operate continuously, without interruptions or without errors or malfunctioning linked to Internet connection. In the event of a problem in using our website, please contact our Customer Care. A representative will be on hand to assist you and help you restore your access to the website as far as possible. Please contact your Internet services provider or check that each device for Internet connection and web content access is correctly activated, including your Internet browser. Although the Vendor will try to do everything possible to ensure regular access to its website, the dynamic nature of the Internet and its content may not allow www.nensidojaka.com to operate without any suspensions, interruptions or discontinuity linked to updating the website. The Vendor has implemented technical and organisational measures to protect the security of services on www.nensidojaka.com, the integrity of traffic data and electronic communications relating to unauthorised use of or access to data, to prevent the risk of dissemination, destruction and loss of data and confidential/non-confidential information regarding www.nensidojaka.com users, and to prevent unauthorised or unlawful access to such data and information.

7. Our Business Policy

The Vendor has adopted a business policy; its mission is to sell products through its services and its website to "end consumers" only. "End consumer" means any individual who is acting on www.nensidojaka.com for purposes which are outside his or her trade, business or profession. If you are not an end consumer, please do not use our services to buy products on www.nensidojaka.com. The Vendor is entitled to disregard purchase orders from persons other than end consumers and any other purchase order which does not comply with the General Terms and Conditions of Use.

8. Liability

The Vendor does not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

9. Governing Law and Dispute Resolution

These General Terms and Conditions of Use, their subject matter and formation, are governed by English law. In the event of a dispute between The Vendor and you arising from the General Terms and Conditions of Use, you and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Please note that the European Commission also provides a platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.

 

The following General Terms and Conditions of Sale govern the offer and sale of products on our website ("www.nensidojaka.com"). The products purchased on www.nensidojaka.com are sold directly by DOJAKA LTD. (the “Vendor”) company with sole shareholder subject to the direction and coordination of DOJAKA LTD., with registered office in United Kingdom at 5 New Street Square, EC4A 3TW, London, business register number, tax code and VAT number 323533135, fully paid share capital of GBP.

1. Our Business Policy

1.1
The Vendor offers products for sale on www.nensidojaka.com and its e-commerce business services are available exclusively to its adult end users, i.e. "consumers".
1.2
“Consumer" means any individual who is acting for purposes outside of his or her trade, business or profession. If you are not a "consumer", please do not buy any products on www.nensidojaka.com.
1.3
The Vendor reserves the right not to accept orders received from users who are not "consumers".
1.4
These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.nensidojaka.com between the users of www.nensidojaka.com and the Vendor.
1.5
The General Terms and Conditions of Sale do not apply to the provision of services or the sale of products by third parties that are present on www.nensidojaka.com via links, banners or other hypertext connections. Before sending orders and purchasing products and services from third parties, we recommend that you verify their terms and conditions. Under no circumstances shall the Vendor be deemed liable for the supply of third-party services or for the execution of e-commerce transactions between users of www.nensidojaka.com and third parties.

2. How to place an order, and our contract with you

2.1
To place an order for one or more products on www.nensidojaka.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
2.2
Before proceeding to purchase your products, we ask that you carefully read the General Terms and Conditions of Sale and the Return Policy. You may wish to print a copy using the print option and keep it safe for your own personal use.
2.3
On the order confirmation page, which appears just before the completion of your order, and which contains a reference to the General Terms and Conditions of Sale and the Return Policy, we will provide you with a summary of the main characteristics of each product ordered, the price (including all applicable fees and taxes), and the cost of shipping (including any additional fees you may be charged if you choose shipping that is faster than and/or different to standard shipping).
2.4
When you proceed with submitting the order form, you will be notified that sending it requires you to pay the price indicated therein. Before submitting the order form, you will be asked to identify and correct any possible input errors.
2.5
The order form sent to the Vendor will be filed in our database for the time required to process your order and as stated by law.
2.6 English is the language used for finalising the contract with the Vendor.
2.7
After your order form has been submitted, the Vendor will process your order. Following placement of your order, the Vendor will send you an automatic acknowledgment of receipt. However, this does not constitute acceptance of your order by the Vendor nor does a contract between you and the Vendor exist at this point in time in respect of your order. The Vendor's acceptance of your order will take place when the Vendor emails you to confirm that the order has been dispatched, at which point a contract will come into existence between you and the Vendor. The acceptance email represents an electronic purchase order receipt and contains the General Terms and Conditions of Sale, a summary of the Return Policy, and all relevant information relating to your order.
2.8
If the Vendor is unable to accept your order for any reason (including any of the reasons described in section 2.9 or if a product is out of stock), the Vendor will inform you of this.
2.9
The Vendor is also entitled to cancel your order, even after accepting it, in the following circumstances: the Vendor has identified an obvious and unmistakeable error in the price or description of the product; the Vendor suspects illegal or fraudulent activity; or you have not complied with these General Terms and Conditions of Sale. If so, the Vendor will notify you as soon as possible of such cancellation and require you to return the products if they have already been delivered to you.
2.10
By submitting an order form, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with the Vendor. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.nensidojaka.com.
2.11
By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.nensidojaka.com, including the Return Policy.

3. Guarantees and product price indication

3.1
The website www.nensidojaka.com exclusively sells Nensi Dojaka branded products purchased directly by the Vendor from the fashion house and/or authorised manufacturers.
3.2
The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3
The main characteristics of the products are shown on each product page on www.nensidojaka.com. The images and colours of the products offered for sale on www.nensidojaka.com may not correspond exactly to the true garments due to the Internet browser or monitor used.
3.4
Prices are subject to change. Please check the final price before sending your order form. In the event of a recognizable error in the indication - by the Vendor - of the product price or calculation of the amount requested at payment, the Vendor will reject the order and contact the user to offer them the opportunity to purchase the product(s) at the correct price.
3.5
The Vendor cannot accept purchase requests from countries not listed on the splash page.
3.6
All products come with an identification tag with a disposable seal attached.
3.7
We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic. Selected products are covered by the applicable warranty provided with the product sold. If you wish to repair a product covered by the applicable warranty, please refer to the applicable warranty provided with the product, and call our Customer Care for more information.
3.8
In your capacity as Consumer (as defined at section 1.2 above), you may have additional statutory legal rights; these legal rights are not affected by these Conditions of Sale or the applicable warranty provided.

4. Payment

4.1
Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the order form. Under no circumstances will you be charged more than the cost incurred by the Vendor relative to the payment method chosen by you.
4.2
In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent via an encrypted protocol to the banks which provide remote electronic payment services to the Vendor, without third parties having any access whatsoever thereto. These details will not be used by the Vendor except for carrying out procedures relevant to your purchase, or issuing refunds in the case of returns, subsequent to the exercise of your right to return, or for reporting cases of fraud on www.nensidojaka.com to the police or other authorities. The price for the purchase of products and the costs for their shipping and delivery as indicated on the order form will be charged to your account at the moment in which the purchased products are shipped.

5. Shipping and delivery

You may choose to receive the products you purchased at an address of your choosing that is listed on www.nensidojaka.com. For information about product shipping and delivery procedures, please contact us on customer@nensidojaka.co.uk. Please read this section carefully. The information provided therein is an integral part of these General Terms and Conditions of Sale.

6. Customer Care

If you have any questions, please contact us on customer@nensidojaka.co.uk.

7. Return Policy

Please read our Return Policy, which is part of these Terms and Conditions of Sale.

8. Pre-ordered products

8.1
The Vendor may, in certain cases, offer you the chance to pre-order one or more products that are not yet available for purchase on www.nensidojaka.com and that form part of the next collection. Products available for pre-order will be labelled to that effect on the product page. For each item, the Vendor will indicate the estimated shipping date and will send you a confirmation email once the package has been shipped. If your order contains both products that are already available and pre-order products then they will be shipped at different times but the shipping costs will be charged once only. If your order contains only pre-order products but with different shipping dates, then the products will be dispatched all together on the latest estimated shipping date.
8.2
Pre-order products can only be purchased using a credit card. The Vendor will not request payment from your bank until the products ordered have been dispatched. When the order is placed, the Vendor will ask your bank to verify the details provided; the validity of your card may be confirmed by authorising a payment of £1. This authorisation is not a charge; your card will only be charged at the moment of shipping.
8.3
Unless otherwise stated in section 8, these General Terms and Conditions of Sale apply in full to pre-ordered products.

9. Privacy Policy

9.1
You will find information on how we process your personal data in our Privacy Policy.
9.2
Please also read, if you haven't already done so, our General Terms and Conditions of Use since they contain important information on the security systems used.
9.3
For further information on our Privacy Policy, you can contact our Customer Care, selecting "Privacy", or send a request to the registered office of the Vendor (DOJAKA LTD 5 New Street Square, EC4A 3TW, London).

10. Governing law and dispute resolution

10.1
These General Terms and Conditions of Sale (including the Return Policy), their subject matter and formation, are governed by English law.
10.2
In the event of a dispute between the Vendor and you arising from the General Terms and Conditions of Sale (including the Return Policy), you and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

11. Amendments and updates

The General Terms and Conditions of Sale (including the Returns Policy) may be amended from time to time. Any changes are effective as of the date of publication on www.nensidojaka.com and will apply to any new orders you place following the date of publication.